General agreement
Using our services implies acceptance. Customers must be adults and comply with applicable laws.
Website use
No unlawful use, unauthorized copying or malicious uploads.
Product information
Images are references; handmade colour and density variations occur.
Orders and payment
Retail orders require advance payment in full. Separate B2B agreements may apply; prices and acceptance remain subject to confirmation.
Processing and shipping
Stock: 3–7 business days; custom: 6–12 weeks; transit: 7–20 business days. Customers provide correct addresses and pay import charges.
Returns and warranty
Consult the linked Returns & Refund and Warranty policies for eligibility and deadlines.
Liability
The published terms limit liability to product value and exclude indirect loss, external delays and misuse.
Intellectual property
Do not reuse brand content or designs without permission.
Customer submissions
Marketing submissions grant promotional usage rights under the applicable programme terms.
Business partners
Partners manage retail pricing, marketing and end-customer communication.
Account security
Report unauthorized access to any official account promptly.
Governing law
Vietnamese law applies; disputes proceed through negotiation or competent courts.
Force majeure
Natural disasters, conflict, restrictions and supply disruption can affect performance.
Updates
Revised terms are published online.
Contact
Questions: Contact@royalhairpiece.com.
Related information: Terms & Conditions on royalhairpiece.com ↗